At Nova Wear Shop, we stand behind the quality of our outdoor gear and adventure equipment. We want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help with our straightforward returns and exchanges process.

Return & Exchange Timeframe

We accept returns and exchanges within 15 days of you receiving your items. Please note that all returned items must be in original, unworn, and unwashed condition with all tags attached.

Non-Returnable Items

For health and safety reasons, the following items cannot be returned or exchanged:

  • Footwear (due to hygiene concerns)
  • Bottles & Flasks (for health protection reasons)

Please choose these items carefully as we cannot accept returns unless they are defective or we’ve made an error in your order.

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact our customer service team at [email protected] within 15 days of receiving your order
  2. Provide your order number and details about the item(s) you wish to return or exchange
  3. Wait for authorization – we’ll email you a return authorization number and instructions
  4. Package the item(s) securely in the original packaging if possible
  5. Include the return form (see template below) in your package
  6. Ship the package to our returns center (address provided in your authorization email)

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Refund Processing

Once we receive and inspect your returned item(s):

  • Refunds will be processed within 5-7 business days
  • The refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping costs are non-refundable, except for returns due to our error
  • You will receive an email confirmation once your refund has been processed

Exchange Processing

For exchanges:

  • We will ship your replacement item once we receive the returned product
  • If the exchange item costs more, we’ll invoice you for the difference
  • If the exchange item costs less, we’ll refund the difference to your original payment method

Return Authorization Request Template

Subject: Return Authorization Request – Order #[Your Order Number]

Dear Nova Wear Shop Team,

I would like to request a return/exchange for my recent order.

Order Number: [Your Order Number]

Name: [Your Full Name]

Email Address: [Your Email Address]

Item(s) to Return/Exchange: [Product Name(s) and Quantity]

Reason for Return/Exchange: [Please briefly explain]

Preferred Resolution: [Refund / Exchange for (specific product) / Store Credit]

Thank you for your assistance.

Sincerely,
[Your Name]

Defective or Incorrect Items

If you receive a defective item or we’ve made an error in your order, please contact us immediately at [email protected]. We’ll arrange for a prepaid return label and expedite your replacement or refund.

Need Help?

Our customer service team is here to assist you with any questions about returns or exchanges:

Email: [email protected]
Response Time: Within 24-48 hours

Explore boldly. Travel lightly. Live fully.
The Nova Wear Shop Team