Welcome to Nova Wear Shop’s FAQ page! We’ve compiled answers to the most common questions about our outdoor gear and apparel. Whether you’re planning your next camping trip or gearing up for a hiking adventure, we’re here to help ensure your experience with us is as smooth as your journey into the wild.

Products & Orders

What types of products does Nova Wear Shop offer?
We specialize in high-quality outdoor apparel and equipment for adventurers. Our curated selection includes accessories, bags, beanies, belts, blankets & towels, bobble hats, books, bottles & flasks, camping gear, camping accessories, camping cookware, caps, dresses, fleeces, footwear, gloves, and hats from trusted brands like Patagonia and Arc’teryx.
How do I know what size to order?
Each product page includes detailed size charts to help you find the perfect fit. We recommend checking these measurements against your favorite well-fitting garments. If you need additional sizing advice, our customer service team is happy to help!
Are your products suitable for extreme weather conditions?
Absolutely! We select products specifically for their durability and performance in outdoor environments. Many of our items are designed to handle various weather conditions, from windy mountain tops to cool forest trails.

Shipping & Delivery

Where does Nova Wear Shop ship?
We ship worldwide to most countries! Due to logistical constraints, we’re unable to deliver to some remote areas and parts of Asia. During checkout, our system will automatically confirm if we can ship to your location.
What shipping options are available?
We offer two reliable shipping methods:
– Standard Shipping ($12.95): Processed within 1-2 business days and delivered via DHL or FedEx within 10-15 business days after dispatch.
– Free Shipping: Available for orders over $50, delivered via EMS within 15-25 business days after dispatch.
How long will it take to receive my order?
Please allow 1-2 business days for order processing, plus the shipping time based on your selected method. Standard Shipping typically takes 10-15 business days after dispatch, while Free Shipping takes 15-25 business days after dispatch. These timelines may vary slightly depending on your location and customs processing.
Can I track my order?
Yes! Once your order ships, we’ll send you a confirmation email with tracking information. You can use this to follow your package’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We offer a hassle-free 15-day return policy from the date you receive your items. If your gear isn’t perfect for your needs, simply contact our customer service team at [email protected], and we’ll guide you through the return process.
What condition do items need to be in for returns?
To be eligible for a return, items must be unused, in their original packaging, and with all tags attached. We inspect all returns to ensure they meet these criteria.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account will depend on your payment method and financial institution.

Payment & Security

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Absolutely. We use industry-standard encryption and security measures to protect your personal and payment information. You can shop with confidence knowing your data is safe with us.
Why was my payment declined?
Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or security checks by your bank. We recommend double-checking your information and contacting your financial institution if issues persist.

Contact Information

How can I contact customer service?
Our dedicated customer service team is ready to help! Email us at [email protected], and we’ll respond promptly to assist with any questions or concerns.
Where is Nova Wear Shop located?
Our operations are based at 1076 Ashton Lane, Austin, US 78741. While we don’t have a physical storefront open to the public, our team works from this location to process and ship all orders.

Didn’t find the answer you were looking for? Reach out to our friendly customer service team at [email protected] – we’re always happy to help fellow adventurers!

Explore boldly. Travel lightly. Live fully.
The Nova Wear Shop Team